Guides
Plain answers to the questions business owners ask about AI search.
Getting recommended by AI
- How do I get ChatGPT to recommend my business?
You can’t submit your business to ChatGPT.
- Why does ChatGPT recommend my competitor instead of me?
Usually because your competitor is named on more of the pages ChatGPT reads: directories, “best of” lists, review sites and articles.
- What is generative engine optimization (GEO), and does my business need it?
Generative engine optimization, also called GEO or AEO, means making your business easy for AI tools like ChatGPT and Gemini to find, read, describe correctly and recommend.
- Does schema markup help my business show up in AI answers?
It helps AI tools and search engines read your facts correctly, but it won’t get you recommended on its own, and Google says no special markup is needed for its AI features.
- Meta’s AI assistant is now a shopping channel. Does it recommend your business?
Meta says shopping is the most common use of Muse, its AI agent: over 25% of weekly users shop with it, and the average purchase is over $200, travel included.
When AI contradicts your website
- Where do ChatGPT and other AI tools get information about my business?
From two places: what a model learned in training, and what its web search finds when someone asks.
- Why does AI give the wrong hours for my business, and how do I fix it?
AI usually repeats an outdated source: an old directory listing, a duplicate map listing, holiday hours never removed, or hours shown only in an image on your site.
- How do I get my business into Google AI Overviews, and fix what they say?
Google says a page needs to be indexed and eligible for a snippet to appear as a link in AI Overviews or AI Mode, with no separate sign-up.
AI crawlers and your site
- Should I block AI crawlers like GPTBot from my website?
It depends on what you want to block.
- How do I let AI crawlers like ChatGPT access my site?
Make sure your robots.txt doesn’t disallow the AI crawlers you want, and that no bot check turns them away.
- Is Cloudflare blocking AI crawlers from my website?
It might be.
- What is an llms.txt file, and do I need one?
llms.txt is a proposed Markdown file at yoursite.com/llms.txt that summarizes your business and links your key pages for AI tools.
- How do I know if AI web crawlers are blocked from accessing my site and spreading false information about my products?
Check two things: your robots.txt, which tells each AI crawler whether it may read your pages, and whether your site shows automated visitors a bot challenge.
By industry
- How can my dental practice show up when patients ask AI for a dentist?
AI recommends practices it can find and confirm: ones whose sites list services, insurance accepted, hours, emergency availability and location in plain text, with consistent listings and reviews on the sites AI reads.
- How can my law firm show up when people ask AI for a lawyer?
AI names firms it can match to the exact legal problem and place.
- How can my restaurant show up when people ask AI where to eat?
AI recommends restaurants it can match to a cuisine, a neighborhood, a price and a time.
- How can my plumbing, HVAC or electrical business show up when people ask AI who to call?
AI names contractors it can match to the job, the area and the urgency.
Research
- How many small business websites block AI crawlers?
We checked 3,693 small and local business websites in 26 US cities and metro areas.
About Preferly
- What is the best AI visibility audit tool to see how language models rank my brand?
The best audit is one that asks AI the questions your customers actually ask, without naming you, and shows the full answers.
- Can you recommend an AI visibility audit tool that provides code fixes to improve my rankings?
Preferly’s full report ends in a fix plan: every fix in priority order, the points it can win, the steps, and code you can paste.
- Which AI visibility audit tools track competitor recommendations?
Preferly shows every competitor that 10 leading AI models recommend for your customers’ questions: by name, how many models picked each one, and the sources AI cited for them.
- How can I check if AI chatbots are recommending my competitors instead of my company?
Ask AI the questions a new customer would ask, without naming your business, and see who it recommends.
- Pricing: the free check and the full report
Start free, and pay once if you want the full report.
No email. It reads your robots.txt and homepage, the way AI crawlers do.